Please note that as an emergency food relief organisation, we are committed to helping those with urgent food needs who meet our eligibility criteria and can provide limited ongoing support.
Call us
You can call our team during our foodbank opening hours (see below) who can assist you with accessing our services or provide details on other local services if we're unable to assist. You can also call us if you'd like to chat about our budget assistance program or Op Shop.
Call us on 03 9747 6811
Using the National Relay Service:
If you are d/Deaf, hard of hearing or have a speech/communication difficulty, you can contact us using the National Relay Service(Opens in a new tab/window). It's available 24 hours a day, 7 days a week Australia-wide. All calls are confidential.
Step 1 Contact us through your preferred NRS call channel detailed on NRS call numbers and links.(Opens in a new tab/window)
Step 2 Provide the NRS with our phone number 03 9747 6811.
For more information visit: About the National Relay Service(Opens in a new tab/window)
Email us
You can send an email to our team and they'll get back to you, usually within 24-48 hours. If you're in need of urgent assistance, please call us.
Our email address is: contact@cccmelton.org.au
Message us
You can send a message to our team via Facebook Messenger(Opens in a new tab/window) and they'll get back to you as soon as possible. They're online to chat between 9am - 5pm, Monday - Friday AEDT/AEST (excluding public holidays). If you're in need of urgent assistance, please call us.
Please note that for security reasons, our Social Media team are unable to access your records - if you'd like to ask us specific questions around your record (such as when you can next access our foodbank services), please call us.
Please keep-in-mind our Social Media policy applies while using our social media channels, which you can read more about on our Facebook page here(Opens in a new tab/window). If you spot any inappropriate content on our Facebook page that you think breaches our policy, please let us know by sending us a message.
Foodbank opening hours
Monday – Thursday: 10am – 2:30pm
Friday: 10am – 12:15pm
During the school holiday period, we are open 10am – 12:30pm, Monday – Friday.
Op Shop Opening Hours
Monday - Friday: 9am – 1:30pm
During the school holiday period, we are open 9am – 12:30pm, Monday – Friday.
Please note: CCCM foodbank and Op Shop are both closed on Public Holidays as published by the Victorian Government.
Visit us
The foodbank and Op Shop are co-located at 100 Coburns Road, Melton South VIC 3338. The foodbank is located at the rear of the property and the Op Shop is located in the front house beside the Op Shop. Parking is available on-site between the buildings.
Postal Address and Fax
If you'd like to post something to us, please send it to: PO Box 387, Melton VIC 3337
If you need to fax any documents to us, please send them to +61 3 9746 9203. We prefer documents via email where possible.
Media Enquiries and Website Feedback
If you'd like to get in touch with our team for any media enquiries or website feedback, please email marketing@cccmelton.org.au. We'll respond as soon as we can.
Complaints, compliments and suggestions
We welcome any feedback you have about our services, good or bad. All feedback helps us to improve our services to the community.
You can provide feedback by using the below form.