Sorry, you need to enable JavaScript to visit this website.
Skip to main content

Support services and programs available in the community

There are a number of support services available in the community to help you with whatever you need.

For your own safety, we recommend that you access this page and any links within a private browsing session.

Quick Exit

People standing around comforting someone else in the foreground

If you are experiencing a personal crisis, please contact Lifeline on 13 11 14. In an emergency where you or someone else is in danger, dial Triple Zero (000).

Mental Health Crisis Support

  • Lifeline is a national charity providing all Australians experiencing emotional distress with access to crisis support and suicide prevention services. The service is available 24 hours a day, 7 days a week by calling 13 11 14, sending an SMS to 0477 13 11 14 or using their live chat service. All calls, texts and chats are confidential and available for free to anyone experiencing emotional distress. You can find out more information on the Lifeline website(Opens in a new tab/window).
  • Kids Helpline is a free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
    Qualified counsellors at Kids Helpline are available anytime and for any reason by calling 1800 55 1800 or by using their web chat service. More information can be found on the Kids Helpline website(Opens in a new tab/window).
  • Beyond Blue is an organisation for those who are seeking trusted mental health information or qualified support by phone or web chat. The service is available 24 hours a day, 7 days a week by calling 1300 22 4636 or using their web chat. More information can be found on the Beyond Blue website(Opens in a new tab/window).

Housing

  • Vinnies provide a number of different services across the City of Melton. The service is available from 10am - 3pm, Monday to Friday by calling 1800 305 330 or by visiting the Vinnies website.(Opens in a new tab/window)
  • Uniting now offers a Tenancy Advice and Advocacy program in partnership with CCCM. This program is available by calling Uniting on 03 9311 5900 for an appointment or by visiting the Uniting website.(Opens in a new tab/window)
  • Hope Street Youth and Family Services support young people (aged 16 to 25 years old) and young families who are experiencing homelessness. In the City of Melton, Hope Street has a number of programs active, including the First Response Youth Mobile Outreach Service (available 7 days per week including after hours), the First Response Youth Refuge (providing crisis accommodation) and Hope Street in Melton, a foyer-like model of supported transitional housing units. For support or more information, please call 03 9132 4300 or visit the Hope Street website.(Opens in a new tab/window) ** Please note that CCCM has Hope Street staff available fortnightly on a Tuesday from 10:30am – 12pm. For more information, please call us on 03 9747 6811.

Family Violence Support

  • Respect Victoria is the dedicated organisation for the prevention of family violence and violence against women in Victoria. They do this by leading and supporting evidence-informed primary prevention across Victoria and encourage transformational social change. They have created a list of crisis and support organisations that can provide support or advice regarding domestic and family violence, which you can access by visiting the Respect Victoria website(Opens in a new tab/window).
  • Safe Steps is available to support people in Victoria who are experiencing or at risk of experiencing family violence. The service is available 24 hours a day, seven days a week, please call 1800 015 188 or try their live web chat service available 9am-9pm, Monday - Friday. Chats are anonymous and accessible to anyone experiencing violence or concerned about the welfare of a loved one. More information can be found on the Safe Steps website.(Opens in a new tab/window)
  • The Orange Door provides help for people experiencing family violence, or who need assistance with the care and wellbeing of children and young people. To find a service near you, visit the Orange Door website(Opens in a new tab/window).
  • 1800 Respect is a national hotline operated by trained counsellors. The service is available 24 hours a day, seven days a week to support people impacted by family violence, please call 1800 737 732. More information can be found on the 1800 Respect website.(Opens in a new tab/window)
  • Sexual Assault Crisis Line is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced sexual assault, operated by the Royal Women's Hospital Melbourne. It operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays. You can call the crisis line on 1800 806 292. During work hours, calls will be diverted to your local Sexual Assault Service. You can read more information on the Sexual Assault Crisis Line website(Opens in a new tab/window).

Local Council and Health Services

  • Melton City Council is the local council authority where CCCM provides assistance. They can assist with finding local support services who provide assistance in many different areas, including family violence, homelessness, pregnancy along with providing some local health services like immunisation or Maternal and Child Health nursing. You can find out further information by calling the council on 03 9747 7200 or by visiting the Melton City Council website.(Opens in a new tab/window)
  • Western Health - Bacchus Marsh, Melton & Caroline Springs runs the Bacchus Marsh Hospital, Melton Health and Community Services Hub along with the Caroline Springs Community Health Centre. They provide Urgent Care, adult health, allied health, counselling and community nursing services. You can find out more information on the Western Health website.(Opens in a new tab/window)

Drug and Alcohol Assistance

  • Alcohol and Drug Foundation is the national charity working to reduce harm from alcohol and drugs in Australia. They offer educational information, drug and alcohol prevention programs and advocate for healthy communities free of harm from drugs and alcohol. You can call the National Alcohol and Other Drug Hotline on 1800 250 015 for drug and alcohol counselling or call the DrugInfo line on 1300 85 85 84 for help finding local support services, advice on supporting loved ones or facts on alcohol and other drugs. You can find out more on the Alcohol and Drug Foundation website(Opens in a new tab/window).
  • DirectLine provide a 24-hour telephone and online counselling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue. You can call them 24 hours a day, 7 days a week on 1800 888 236 or chat to them using their online service. More information can be found on the DirectLine website(Opens in a new tab/window).

Gambling Support

  • Gambler's Help is the Victorian support service for help with gambling harm providing counselling, peer support, community education and integrates with the wider health system to provide the best response to gambling harm. You can call 1800 858 858 24 hours a day, 7 days a week for free and confidential professional support, whether you need help with your own gambling or advice about helping someone else. You can read more information on the Gambler's Help website(Opens in a new tab/window).
  • Gambler's Help Youthline provides support for people under 25 who are worried about their own or someone else’s gambling. Call 1800 262 376 for advice and support, 24 hours a day, seven days a week. It's anonymous, confidential and free.
  • You can also find support and information to help if you are worried about your own or someone else's gambling on the Gambling Help Online website(Opens in a new tab/window).

Going to court - legal assistance

  • 'Looking for legal help?' is a resource provided by the Law Institute Victoria to help the Victorian public access the right people, services and support to help with legal issues. Read more on the Law Institute Victoria's website(Opens in a new tab/window).
  • Victoria Legal Aid provide legal representation, family dispute resolution and non-legal advocacy to those who need it most across Victoria. You can call them on 1300 792 387, Monday to Friday, 8.30 am to 5.30 pm or use their Legal Help Chat. Find out more information on the Victoria Legal Aid website(Opens in a new tab/window).
  • Court Network provides support people accessing and navigating court systems by empowering them and increasing the confidence of court users in managing the requirements of the courts.  You can call them on 1800 571 239 or if you're at court, you can ask a security guard or the front desk to speak with someone from the Court Network. You can read more information on the Court Network website(Opens in a new tab/window).

Counselling

Return focus to the top of the page